Call Center Journey mapping Self service Wireless 
Verint
OCTOBER 10, 2017
The place to start is the customer journey. You can do this with customer journey maps. You will need a map for each major reason consumers contact your company. They work just as well with data and voice communications and are equally accessible from wired and wireless devices.
Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. The customer care team oversees the call center, IVR, chat and other customer service channels.
RichCall
SEPTEMBER 13, 2017
self-service. connected customer journeys with 9 channels in most contact centers. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Self-service. of companies. omnichannel. personalization.
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