Verint
OCTOBER 10, 2017
The place to start is the customer journey. You can do this with customer journey maps. You will need a map for each major reason consumers contact your company. They work just as well with data and voice communications and are equally accessible from wired and wireless devices.
Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. The Bottom Line Effective journey orchestration also impacts key business outcomes, such as retention and revenue.
RichCall
SEPTEMBER 13, 2017
self-service. connected customer journeys with 9 channels in most contact centers. Self-service. consumers are using web self-service more than assisted service. With a self-service portal, customers can search for their problem online and follow instructions to fix it.
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