Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
They are certainly making comparisons with other industries saying: “Hey, if USAA can do it, why can’t you?” Even if you’re not in the insurance industry. When I look at the companies and industries that aren’t doing well, it’s about the three C’s. I see so many scripted responses. They are looking for empathy.
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