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Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

MARCH 16, 2020

The goal of these kits is to provide critical front-line service providers, including eligible healthcare providers, educational institutions, municipalities, and non-profit organizations as well as any current LogMeIn customer with free, organization-wide use of many LogMeIn products for 3 months.

Customer Experience 59
Customer Experience Front-line service Self service Contact Center 59
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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

They are certainly making comparisons with other industries saying: “Hey, if USAA can do it, why can’t you?” Even if you’re not in the insurance industry. And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. And I see that when I look at complexity.

Customer Care 48
Customer Care Scripts Front-line service Contact Center 48
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