CCNG

JANUARY 17, 2024

I felt bad, as I had convinced him to try a career in Call Centers since he didn’t have a college degree and had asked me for career advice. I had started on the phones myself and knew that Call Centers are still one of the few places you can earn your way up the ladder without having a degree.

CCNG 195

CCNG Calibration Employee engagement Call Center 195

CX Global Media

SEPTEMBER 10, 2018

Contact centers are built on processes and systems that need to be managed and led. Because of the rapid pace of work and unforgiving workloads that come, they need to be effective and high-caliber, including employee engagement. Who just hosted a fantastic event with CCNG. I was thrilled when he accepted.

Employee engagement 185

Employee engagement CCNG Contact Center Education 185

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents.

Contact Center 120

Contact Center CCNG Morale Coaching 120

CCNG

NOVEMBER 1, 2023

Three – Early Adoption of Data-Driven Decision-Making: Long before the term “data-driven” became popular, WFM teams have relied on data and analytics to optimize call center operations. And that’s a strategic advantage! Let’s work together to elevate the role of WFM and drive positive change within our organizations.

CCNG 195

CCNG Analytics Employee engagement Contact Center 195

Beyond Morale

SEPTEMBER 30, 2013

I spend a lot of my life working with customer experience and contact center leaders. Two of my most active associations are the Customer Experience Professionals Association ( CXPA ) and the Call Center Network group ( CCNG ). Everybody is looking for it. Without customers they would not exist.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63