Global Response

OCTOBER 26, 2022

Managing call center operations for a luxury brand demands that you hold every component of customer service to a higher standard. With such a saturated e-commerce environment, top-tier service is even more vital to gaining a competitive edge, and optimizing your contact center is a great place to start.

Call Center 62

Call Center outsourcing Entertainment Contact Center 62

Horizon CX

APRIL 3, 2023

Automating call center activity is a reality we must deal with, but those messages can be frustrating for customers and detrimental to the overall experience. KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A Do entertain customers on hold.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

CCNG

OCTOBER 19, 2022

(NICE inContact, 2018) Contact center performance drives both loyalty and churn. 90% of consumers said they are likely to stay loyal after a positive call center experience; 73.7% said they are likely to switch after a negative call center experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Quality Contact Solutions

DECEMBER 16, 2020

Prior to Quality Contact Solutions, Nathan worked for a Top 50 Call Center company based in the Midwest.??Nathan’s Nathan’s experience?has Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager. has run the?gamut gamut with stints as?Supervisor,

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

Prior to Quality Contact Solutions, Nathan worked for a Top 50 Call Center company based in the Midwest.??Nathan’s Nathan’s experience?has Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager. has run the?gamut gamut with stints as?Supervisor,

Telemarketing 52

Telemarketing Scripts B2B Call Center 52