Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Do entertain customers on hold. Try giving a how-to explanation or sharing some helpful tips.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Global Response

OCTOBER 26, 2022

Here are three elements of luxury call center service that need to be a part of your strategy moving forward: 1. As a recent article from MyCustomer pointed out, well-timed follow-ups are also a powerful tool in the luxury call center arsenal, so don’t shy away from outbound contact.

Call Center 62

Call Center outsourcing Entertainment Contact Center 62

Quality Contact Solutions

DECEMBER 16, 2020

Nathan’s experience?has Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager. His diversity of call center experience lends itself well to support a wide variety of clients and their unique requirements. has run the?gamut gamut with stints as?Supervisor,

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

Nathan’s experience?has Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager. His diversity of call center experience lends itself well to support a wide variety of clients and their unique requirements. has run the?gamut gamut with stints as?Supervisor,

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

CCNG

OCTOBER 19, 2022

(NICE inContact, 2018) Contact center performance drives both loyalty and churn. 90% of consumers said they are likely to stay loyal after a positive call center experience; 73.7% said they are likely to switch after a negative call center experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195