Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Monet Software

OCTOBER 28, 2020

Right now, agents may feel pulled in too many directions—family, shopping, finances, job, events and have we mentioned the pandemic?! Even cutting out the clutter on the production floor—or encouraging clean desks for remote agents—can help employees re-center so they get back into the customer service mission. #4 Don’t add to it!

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52