NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Expivia

SEPTEMBER 2, 2021

Call center reporting is the only way to know how your contact center is performing. From daily performance reports to identifying seasonal trends, reporting is an art form in the call center that defines the past, present, and future of your organization. Snapshot Reports – Monthly Volume Trend.

Call Center 96

Call Center Average Handle Time Benchmark Best practices 96

SharpenCX

JUNE 16, 2020

For many, it’s become our present and our future. Many companies are building remote work strategies around the needs of their workforce. Read Now: Preparing Your Team for Life’s Complicated Moments: How to Orchestrate a Business Continuity Plan in Your Call Center. Remote work isn’t just a trend any more.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Monet Software

NOVEMBER 6, 2019

Workforce engagement management, a relatively new term in the market, combines solutions that help drive employee engagement through listening to the voice of your employee. Having to measure up to rigorous performance standards is one of the stresses that every call center agent faces.

Call Center 54

Call Center Schedule adherence Management call center workforce 54