Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Cisco - Contact Center

JANUARY 8, 2020

Our global survey indicates that the top reason for this dynamic is the potential for business disruption, particularly for larger contact centers. Consider all the action that’s happening at the agent desktop which is the focal point for customer service applications. Why you need guardrails for your contact center.

Best practices 60

Best practices Contact Center Cloud contact Enterprise 60

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52