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The Miracle Cure for Reducing Attrition: Increase Agent Confidence

Vistio

MARCH 18, 2024

Offer regular feedback: Constructive feedback helps agents identify their strengths and areas for improvement, reinforcing their understanding of best practices and get better at their job. Make it okay to fail: Provide a safe space for agents to ask questions or share concerns without fear of judgment.

call center workforce 52
call center workforce Call Center Construction Best practices 52
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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. The real struggle in managing a remote workforce generally comes in belonging.

Contact Center 62
Contact Center Management call center workforce Average Handle Time 62
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