Etech GS

SEPTEMBER 25, 2019

This is especially the case in a call center workforce, where employers often attract younger workers. Thus, a big part of effective workforce management now depends on the ability to understand, motivate and compensate millennials. Baby boomers are either in or nearing retirement.

Call Center 69

Call Center Management call center workforce Average Handle Time 69

Insite Managed Solutions

DECEMBER 23, 2015

Conference Topics vs Company Priorities. Managing the Millennial Workforce . Improving Workforce Management to Optimize Service Levels. Conference Chatter. Turning a Contact Center into a Profit Center. Destress After an Unpleasant Call. Call Center Quality. Nicola Behr. Nicola Behr.

Call Center 40

Call Center call center workforce Coaching Contact Center 40

Fonolo

JUNE 21, 2018

You’ll hear from Ricardo Mejia, Vice President Centralized Services, First Service Credit Union, who will discuss how his contact center reduced abandon rates, improved the calling experience for customers and agents, and seized the opportunity to better manage spikes in call volume. National CU Call Center Conference.

Contact Center 52

Contact Center Abandon rate Management Call Center 52

Insite Managed Solutions

OCTOBER 14, 2015

Conference Topics vs Company Priorities. Managing the Millennial Workforce . Improving Workforce Management to Optimize Service Levels. Conference Chatter. Turning a Contact Center into a Profit Center. Destress After an Unpleasant Call. Call Center Quality. Nicola Behr. Nicola Behr.

Management 40

Management Abandon rate Metrics Contact Center 40

Insite Managed Solutions

MAY 23, 2013

Conference Topics vs Company Priorities. Managing the Millennial Workforce . Improving Workforce Management to Optimize Service Levels. Conference Chatter. Turning a Contact Center into a Profit Center. Destress After an Unpleasant Call. Call Center Quality. Nicola Behr. Nicola Behr.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Verint

APRIL 23, 2018

The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. The conference provides an outstanding opportunity to discuss big ideas, bold innovations, and best practices to take back to the office and start using right away. There’s still time to register!

Best practices 31

Best practices Contact Center Feedback Customer Experience 31

Verint

FEBRUARY 21, 2018

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. If you need help persuading your manager to allow you to attend, just download the conference justification memo that you can easily customize. Networking. Let’s do this, partner!

Entertainment 36

Entertainment Best practices Journey mapping Management 36