Callminer

DECEMBER 17, 2019

Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Cisco - Contact Center

JANUARY 21, 2020

For example, a digital Cisco Cognitive Contact Centers could leverage Google AI DialogFlow capabilities to provide a Chat Translation Assistance Service , literally able to remove the language complexity and costs from the “Contact Center Work Force Optimization equation.”

Contact Center 67

Contact Center contact center solutions Cloud contact Call Center 67

Cisco - Contact Center

NOVEMBER 26, 2019

Guardrails, seat belts, car seats, and even helmets are examples of human and physical boundaries that control us from the full impact of a dangerous event. So where are the boundaries in a contact center?

Contact Center 99

Contact Center contact center solutions Transportation Government 99

Cisco - Contact Center

FEBRUARY 5, 2020

I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI). There was a particular focus on the Go To Market aspects and the role of Cisco Contact Center partners.

Contact Center 63

Contact Center contact center solutions Virtual Agent Interactive Voice Response 63

Cisco - Contact Center

FEBRUARY 19, 2020

As an example, think about the moments and interactions you’ve had as a consumer when dealing with a business. In contrast, experiences that cause negative emotions narrow our focus and often lead to anxious moments that frame strong and lasting attitudes. The Moment of Truth.

Contact Center 91

Contact Center contact center solutions Enterprise Engineering 91