NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds. Efficient, never.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

TechSee

AUGUST 14, 2018

IDSS allow human agents to focus more on their soft skills and quality of the interaction, and less on scripts and manuals. Take, for example, one of the more complex issues handled in contact centers – technical support. Computer Vision and IDSS: Stronger Together.

Contact Center 95

Contact Center Scripts Average Handle Time First call resolution 95

JustCall

AUGUST 10, 2022

Call masking – Mask private numbers to protect agents’ privacy. Setting up might require technical support. It is a virtual phone system that’s primarily focused on collaboration features such as voice, call center, call management, and video conferencing, to name a few.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52