Quality Contact Solutions

DECEMBER 31, 1969

By Marcia Jenkins, Senior Operations Manager. Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. What makes Melissa a great inbound telemarketing supervisor? Melissa is like many other managers on our team. Well… not really.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

Quality Contact Solutions

JUNE 21, 2019

By Marcia Jenkins, Senior Operations Manager. Jeri is a supervisor in our at-home, virtual call center. What makes Jeri a successful contact solutions supervisor? She incorporates what she hears on the call monitoring’s and gives the agents specific one on one feedback. Meet Jeri Graesser! Subscribe Now.

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

Noble Systems

MARCH 19, 2021

And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. Call Center Software for SMB. Auto-Attendant and IVR.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98