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The Advantages of Using Call Centers in the Philippines

Global Response

Again, the focus on customer service and call centers in the Philippines create a strong cultural emphasis on high-quality education and training, resulting in better quality compared to other offshoring destinations. Highly Educated Workforce. Cultural Compatibility with Western Countries.

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How to Prepare for CMS Test Call Season

CSM Magazine

Because many questions are recycled from one year to another, it can be helpful to collect questions asked during past test call seasons to help your teams make a quick ID. This can help them facilitate communication intended to educate and answer prospective beneficiary questions, even if an interpreter is not needed.