JustCall

APRIL 12, 2023

A virtual call center is a call center that runs over the internet. It isn’t bound by any hardware or equipment and does not require the call center agents to be present at a single location to be able to run it. They utilize VoIP technology to make and receive calls.

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JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. Support automation features such as automatic call distribution help build smoother workflows. When to Use JustCall? When to Use Aircall?

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JustCall

JANUARY 27, 2023

MagicJack is a name that often pops up when enterprises look to implement VoIP business phone solutions. That being said, magicJack is often considered an entry-level solution. Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail.

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JustCall

AUGUST 19, 2022

Derives maximum productivity from call center sales agents – By ensuring that calls are routed efficiently, every minute of the agents’ time is well-utilized. How Does Outbound Sales Call Center Work? A good sales call center software isn’t just about outward tasking, but also about inward reflections.

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JustCall

AUGUST 9, 2022

What is Virtual Call Center Software. Virtual Call Center software is a solution that allows call center agents to handle inbound and outbound customer interactions from different locations. It uses the VoIP ecosystem to make communication happen.

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OctopusTech

SEPTEMBER 9, 2023

Companies should carefully make decisions about whether to outsource a part or an entire call center operation from a third party. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

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Callminer

APRIL 23, 2019

For example, one of the PCI DSS requirements is to encrypt payment details. In any contact center environment, agent and supervisor desktops should have role-based log-ins to limit the number of staff exposed to sensitive data and ensure individual staff members only have access to what they need to do their job.

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