Cisco - Contact Center

FEBRUARY 1, 2021

In this webinar, you’ll hear from Omar and Sheila on five essential elements that contact centers need to deliver to compete in this experience economy: The ability for customers to connect when they want, how they want. End-to-end visibility on customer experience interactions with your business. Learn More.

Contact Center 113

Contact Center Transportation Customer Experience Wireless 113

Cisco - Contact Center

FEBRUARY 21, 2020

What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. Learn More.

Customer Experience 80

Customer Experience Customer centricity contact center solutions Contact Center 80

TechSee

MARCH 19, 2018

With structured data analysis, predictive analytics can now be performed by extracting information from mass amounts of data and using it to predict trends and future behavior patterns, such as customer churn. But there is still one missing element that has barred AI from radically transforming the customer experience.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

NobelBiz

FEBRUARY 13, 2024

The transition from traditional to digital call centers is mainly thanks to the transformative impact of new software. It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. Consumers are looking for solutions to their problems across a range of channels, including digital and self-service, in ever-increasing numbers, thanks to pandemic pressures and storefronts closing.

Call Center 376

Call Center Technology Banking Contact Center 376

Cisco - Contact Center

DECEMBER 17, 2020

The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. Digital-first customer experiences — when and how customers want.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

Cisco - Contact Center

MARCH 31, 2021

When I meet someone new and introduce myself as the GM of Cisco’s Contact Center business, the response is immediate – my new contact will begin telling their personal stories of frustrating customer experiences in interacting with a business. “I I had to repeat myself 10 times to 10 different people”. “I

Customer Experience 71

Customer Experience Contact Center Customer centricity Government 71