Global Response

FEBRUARY 26, 2024

Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. And by increasing customer retention by a mere 5%, companies raise their profits between 25% and 95%.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Hodusoft

DECEMBER 16, 2022

Call center technologies are the most effective way to accelerate and optimize day-to-day call center operations. It builds a great customer experience that fosters brand loyalty. Moreov er, if call center agents are busy, IVR can direct calls to voicemail for additional assistance.

Call Center 52

Call Center Technology call center software virtual call center 52

Balto

NOVEMBER 2, 2023

The DNA of a Successful Contact Center What defines a successful contact center today is very different from what defined it years ago. A contact center is considered successful if it’s customer-centric. In other words, every action and decision should directly contribute to higher customer satisfaction levels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

TechSee

JUNE 11, 2019

All metrics progress simultaneously, reinventing contact center culture and improving the bottom line, thanks to significant cost savings and higher customer retention. The results provide eye-opening insights into how Visual Assistance enhances customer service KPIs across numerous industries.

Technology 117

Technology Customer Service Self service Contact Center 117

NobelBiz

FEBRUARY 13, 2024

Seamless CRM integration enables call centers to offer personalized customer service by providing agents with immediate access to customer histories, preferences, and prior interactions. This integration is crucial for delivering a customer-centric experience.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

LiveChat

OCTOBER 31, 2019

Automation can also speed up phone trees and implement advanced routing strategies, such as geographic call routing and skills-based routing, to reduce average hold time, lower average transfer rates, and increase call resolution rates. The right call center solution can monitor and analyze call center KPIs in real-time.

Chatbots 57

Chatbots Wait times Call Center Sales 57

NobelBiz

FEBRUARY 22, 2023

Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization. They can expand in tandem with your company, as well as with the addition of call centers and agents.

Analytics 52

Analytics Call Center Big data Contact Center 52