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Computer Vision in the Call Center – The New CX Frontier

TechSee

The virtual assistant uses augmented reality to guide the customer to resolution via a step-by-step process and is also able to correct the customer in case of errors, ensuring that the resolution is successful. The post Computer Vision in the Call Center – The New CX Frontier appeared first on Techsee.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. Technological Trends.