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Computer Vision in the Call Center – The New CX Frontier

TechSee

Computer vision also enables gradual automation towards full self service with device recognition and augmentation. Via a smartphone, the customer indicates the faulty device, and the virtual assistant can recognize devices, detect motions, and interact in real time with the customer. Powered by advances in Deep Learning.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. More Flexible Service Solutions. Contactless preferences encourage self-service, even online. Technological Trends.