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An Introduction to the Virtual Call Center

Noble Systems

One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. The virtual call center means reduced expenses for rent and operating costs. Choosing the best virtual contact center platform for your needs. as well as a place to house it.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends.