Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Make sure the solution is scalable (if you need it to be). Use the software to improve service.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

3CLogic

AUGUST 18, 2020

Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. What’s the downside to a fully hosted cloud call center solution?

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

3CLogic

AUGUST 11, 2020

With an impressive enterprise portfolio of solutions ranging from cloud services (Azure), to CRM (Dynamics), to collaboration tools (Teams), and software (Windows and Office 365), Microsoft is proving to be a key partner as organizations evaluate their short and long-term technology investments during the new age of COVID.

call center solutions 52

call center solutions Call Center Call flow CRM 52

Talkdesk

MAY 17, 2016

Talkdesk for Salesforce adds comprehensive call center functionality to the Salesforce platform including native call logging, real-time reporting and powerful automations. Get a trial of our call center solution and become a part of the customer communication revolution! Talkdesk for Salesforce.

APIs 40

APIs Call Logging call center software Call Center 40

JustCall

JANUARY 27, 2023

It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Reporting – All call logs are saved and can be retrieved from the dashboard. magicJack does not have a monthly plan.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

OrecX

JANUARY 20, 2022

Oreka GPL, the best-in-class open-source call center solution, is acknowledged by GoodFirms as the best Call Center Software. The software also provides call management features like call logging, screen recording, quality monitoring and dual channel audio capture for speech analytics.

call center software 62

call center software Call Center B2B Call Logging 62

JustCall

JANUARY 30, 2023

JustCall Is Best-suited for: Although popular among small and mid-sized companies, JustCall is suitable for companies of any size looking to implement a call center solution. OpenPhone OpenPhone is a business phone system with features like call recording, call monitoring, IVR, and call routing.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52