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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.0/5

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Top 9 Talkdesk Alternatives & Competitors in 2023

JustCall

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. You can also message through WhatsApp.

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Working in a Call Center: The Definitive Guide

aircall

In fact, call center can be an excellent environment in which to learn a trade. The possibilities for advancement are readily available for the agents dedicated enough, through repeated excellent performance. Increasingly, as call centers go virtual, agents tend to work from home.