Call Experts

MAY 6, 2021

Real estate agents and property managers, if your business takes too long to react to requests and return messages, your renters, buyers, and owners can get disappointed. And from there, you will become the company that has poor customer service and doesn’t care about your clients. Then, word will spread.

Real estate 52

Real estate Contact Center Management Scripts 52

OctopusTech

JULY 6, 2018

While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients. Customer Service. Why outsourcing?

Real estate 59

Real estate Call Center outsourcing call center software 59

Fonolo

AUGUST 26, 2021

Call centers provide a vital service to customers worldwide. An overwhelming majority (76%) of customers prefer phone communication with customer service representatives, as it often provides an immediate solution compared with live chat, email, and social media channels. DID YOU KNOW? Conclusion.

Call Center 142

Call Center Real estate call center software Interactive Voice Response 142

JustCall

OCTOBER 19, 2023

In a world where 44% of customers get annoyed or irritated if they are kept on hold for 5 to 15 minutes and about 90% believe that immediate response is essential, call center agents are bound to feel overwhelmed and pressured. This ensures none of your calls go unanswered and customers receive a quick response.

Call Center 52

Call Center Management Real estate Wait times 52

JustCall

AUGUST 24, 2021

Agents can segment their calls by different criteria such as customer profile, goals, or location. Let's say you're in the real estate business. You can organize outbound calling campaigns toprioritize first-time buyers, for instance. This eventually contributes to better customer service and streamlined sales.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

JustCall

AUGUST 24, 2021

Agents can segment their calls by different criteria such as customer profile, goals, or location. Let's say you're in the real estate business. You can organize outbound calling campaigns to prioritize first-time buyers or divorce leads, for instance. Types of Call Center Campaigns.

Call Center 52

Call Center Interactive Voice Response Inbound sales call center software 52

Callminer

AUGUST 1, 2017

“One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334