Fonolo

MARCH 8, 2022

Behind hold times and high call volumes, management must ensure every agent is trained, every shift is covered, and every customer is satisfied. Call centers that provide exceptional customer service usually have many people working behind the scenes to ensure operational efficiency. Scheduling?

call center workforce 75

call center workforce Call Center Agent burnout Management 75

Noble Systems

APRIL 14, 2021

With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. Communicate often and clearly to employees and customers.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Noble Systems

SEPTEMBER 29, 2020

Interaction Analytics & Reporting – Speech analytics uses your call recordings and text-based interactions to generate a wealth of intelligence on customers and agents and helps identify trends and opportunities. Contact Strategy Planning & Automated Decision Processing – Get results with intelligent data modeling.

Management 86

Management Gamification Quality management Schedule adherence 86