Hodusoft
SEPTEMBER 26, 2023
It was established with the intent to promote innovation and collaboration in the field of cloud-based telecommunications. A Brief Overview of the Cloud Communications Alliance (CCA) The Cloud Communications Alliance (CCA) is a well-renowned industry association dedicated to advancing cloud communication solutions.
Hodusoft
JUNE 17, 2021
HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions.
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Hodusoft
JULY 6, 2022
This routing strategy is mainly followed by telecommunication companies, retail businesses, banking, etc to provide customers with details like check balance, update them about any value-added services, receive OTPs, order confirmation or cancellation, and more.
NobelBiz
JANUARY 16, 2024
It is a powerful tool in outbound call center campaigns, enabling businesses to proactively engage with customers and drive sales. RELATED ARTICLE Call Recording Software for Contact Centers Call Queue : Call queuing is an indispensable telecommunication feature that places incoming calls in a sequence based on various criteria.
JustCall
JANUARY 5, 2023
The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.
NobelBiz
APRIL 6, 2021
ACD or Automatic Call Distribution is call center software's feature, and a smart programming tool that enables intelligent control of incoming calls and queues by routing them to the proper person. The post What is Automatic Call Distribution System or ACD? How does it work during campaigns?
SharpenCX
JULY 13, 2017
From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software.
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