call center software Consulting Feedback Seminar 
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. I used to work as a call center trainer.
TeleDirect
AUGUST 23, 2019
Just some of the customer service demands today include: Round-the-clock feedback. When your customers feel the need to comment or provide feedback – which can be anytime – your 24/7 call center should have the inbound capacity to handle this communication, along with practical outbound solutions in place to effectively manage your brand.
Expert insights. Personalized for you.
182 
Let's personalize your content