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Why the Best Support Teams Use Call Recording Software

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But you can listen to recordings at your own time and gain the context needed for effective coaching. Doing so helps you give actionable feedback and coaching based on real-life scenarios— not assumptions. Live call monitoring to boost call quality assurance. The government has empowered the U.S.

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The Best Dialer Software for Call Centers and How to Choose the Right Dialer System for Your Business

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Choosing the best dialer software for your business’ call center can seem overwhelming. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. .

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How Cloud-Based Phone Systems Create an Autonomous Workplace

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The Merriam-Webster dictionary puts them together and defines autonomy as “the quality or state of being self-governing” or “self-directing freedom.” . In a business sense, an autonomous workplace refers to a workplace where employees have the tools to govern themselves within the parameters given to them by the company.

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Sales Analytics Software: What Is It and Why Use it?

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Sales analytics software injects an evidence-based strategy back into sales management. Sales leaders’ days are governed by decisions. View sales analytics that tracks the performance of your entire call center in one place with custom filters and an intuitive dashboard. Observing key sales metrics.