Hodusoft

MAY 24, 2022

Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers. Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. What are cloud-based contact centers?

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Babelforce

JULY 8, 2021

In this post: What is a BPO call center? Are outsourced teams as effective? How to choose a great BPO call center. Your guide to contact center automation. Luckily, there is another option: using a BPO call center. You provide guidance, and they take calls on your business’s behalf.

outsourcing 98

outsourcing Call Center virtual call center Contact Center 98

Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises. To read more, check out her article here.

call center software 52

call center software Call Center Interactive Voice Response outsourcing 52

Outsource Consultants

FEBRUARY 16, 2018

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording. 1) Cell phone scrubbing.

call center software 52

call center software Call Center Interactive Voice Response call center solutions 52

Noble Systems

APRIL 14, 2021

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Outsource Consultants

MARCH 9, 2018

The process of selecting the right cloud-based call center software solution is lengthy and time consuming. A Google search, colleague referral, and a few phone calls to vendors will not result a sound business decision. Outsource Consultants can find the cloud call center software solution that’s right for you!

Interactive Voice Response 52

Interactive Voice Response call center software outsourcing Consulting 52

Serenova

AUGUST 4, 2020

A traditional call center is typically a physical office setting where customer service representatives handle inbound or outbound calls based on business needs and requirements. Call centers often serve several functions — including billing, telemarketing, debt collection and more. Types of Call Centers.

Call Center 52

Call Center Interactive Voice Response contact center solutions Contact Center 52