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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

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An Introduction to the Virtual Call Center

Noble Systems

Virtual call centers offer many benefits for both businesses and their employees. One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. The virtual call center means reduced expenses for rent and operating costs.

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Don’t Get Bogged Down by Decision Paralysis: A 3-Part Checklist to Help You Find the Perfect Cloud Call Center Service

SharpenCX

With cloud platforms taking over the call center industry, many leaders are kicking off their search for the best call center solutions for their business. Call center software has evolved to wrap service & technology into one bundle. And now, you aren’t just buying a piece of tech.