Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 45

Customer Service Morale Education Call Center 45

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Nate Brown Director Of Customer Experience, UL EHS Sustainability.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Fonolo

JUNE 17, 2015

It takes a lot more than watching a video on empathy to actually be an empathetic person. The best type of call center training is hands-on. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! Online learning. Use video conferencing for training.

Call Center 96

Call Center Gamification Coaching Contact Center 96