VirtualPBX

MAY 16, 2024

At VirtualPBX, our customer experience team uses outbound calling to connect with our customers, whether that’s onboarding for new products or checking in to offer support. Below are some examples of popular uses for outbound calling. The post What is an outbound call?

Telemarketing 105

Telemarketing virtual call center call center professionals Technical Support 105

Fonolo

JULY 13, 2023

7 Tips for Success from Call Center Professionals So, even though actively listening may be a challenge, it’s critical to providing a great customer service experience. Developing and using that skill in customer service calls means having the opportunity to win a raving, life-long customer.

Customer Service 67

Customer Service Call Center call center professionals Scripts 67

Callminer

JULY 30, 2020

Eureka Alert provides real-time insights while calls are still in progress, helping agents to de-escalate emerging issues to proactively prevent formal complaints. Call center representatives should come from a place of wanting to help, and they should make that evident to customers…”. Shem is the CMO at Tankarium.

Call Center 265

Call Center Customer Service Scripts Coaching 265

JustCall

APRIL 12, 2023

Centralizing And Democratizing Customer Data to Enable Better Coordination between Virtual Call Center Agents Intra-organization coordination is extremely important, as the same Invoca survey mentioned above revealed that 53% of the consumers needed to repeat the same set of information to different call center agents to get their query resolved!

virtual call center 52

virtual call center call center solutions Call Center call center software 52