BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. It’s our thing. So, of course, we’re biased.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Hodusoft

JUNE 7, 2024

By leveraging the best tools and practices of call center management, call centers can achieve their desired goals effortlessly. Before going into the details of call center management, let’s see how a call center works, who are call center professionals and their key skills.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Fonolo

APRIL 24, 2018

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. This lines up with our experience selling a call-back solution.

Contact Center 99

Contact Center Call Center Self service Surveys 99

Fonolo

APRIL 24, 2018

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. This lines up with our experience selling a call-back solution.

Contact Center 57

Contact Center Call Center Self service Surveys 57

OctopusTech

SEPTEMBER 9, 2023

Companies should carefully make decisions about whether to outsource a part or an entire call center operation from a third party. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62