call center professionals Coaching Customer retention Presentation 
BlueOcean
OCTOBER 4, 2023
The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. The same is true for first call resolution and average handle times.
Callminer
JULY 30, 2020
That’s why it’s important to train your call center representatives on effective conflict resolution techniques and leverage the right technologies to support ongoing coaching and training. Remember to present the recap from the customer’s perspective. An unhappy customer wants to be heard. Acknowledge.
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