Quality Contact Solutions
JUNE 12, 2020
Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support. We act as an extension of our clients and pride ourselves on putting the right call center team in place for each of our programs.
CCNG
OCTOBER 19, 2022
(NICE inContact, 2018) Contact center performance drives both loyalty and churn. 90% of consumers said they are likely to stay loyal after a positive call center experience; 73.7% said they are likely to switch after a negative call center experience.
Nicereply
JUNE 18, 2020
Customers who experience bad service are far more likely to churn. 92% of customers say they make a decision to repurchase based on their call center experience. Plus, you’re missing a huge revenue opportunity from driving upsells and referrals. That’s a lot of potential revenue in the hands of customer support.
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