Call center experience, Customer effort and Upselling

100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Temkin, 2017) 83% of customers would trust recommendations from the people they know: colleagues, family, friends, etc. London School of Economics, 2005) Customer Effort Score Is CES worth your attention? 96% of customers with a high-effort service interaction are more disloyal, compared to only 9% with low-effort interactions.

Customer Experience

Customer Experience Journey mapping Metrics Surveys

Guide to Keeping Your Customers: 24 Customer Retention Strategies

Nicereply

JUNE 18, 2020

A huge part of retaining customers is delivering consistent, helpful customer service. Customers who experience bad service are far more likely to churn. 92% of customers say they make a decision to repurchase based on their call center experience. And companies haven’t solved this problem yet.

Customer retention

Customer retention Feedback Surveys Metrics

Customer Contact Central

100+ Customer Experience Stats to Prepare for 2023

Guide to Keeping Your Customers: 24 Customer Retention Strategies

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