Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Below are some of the best practices to be a successful outsource telemarking supervisor.??. I will never forget the first time I received feedback on an outbound call from my supervisor. Communication: ?

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

DECEMBER 31, 1969

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Quality Contact Solutions

DECEMBER 31, 1969

Call quality is simply a scoring system based on an audit of calls to ensure the agents are following what’s asked of them. Aspects of call quality to consider are: Are the agents following their script? The above are just a few considerations when trying to evaluate if your outbound call center teams are productive.

Call Center 49

Call Center Metrics Scripts Sales 49

aircall

OCTOBER 7, 2016

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. Leads the initial call center training program, and any additional courses. Telemarketer.

Call Center 48

Call Center First call resolution call center software Telemarketing 48