Call center experience Management Morale Technical Support 
SmartAction
NOVEMBER 22, 2023
Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.
Outsource Consultants
NOVEMBER 29, 2021
This has created improvements to team efficiency, bottom-line revenue, and agent morale. But if you’re able to manage the increase of candidate volume, your business will have access to a much deeper pool of talent. We’ve covered the remote-work benefits and trends that call center leaders can expect in 2022. What’s more?
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