Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Do entertain customers on hold. Try giving a how-to explanation or sharing some helpful tips.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Quality Contact Solutions

DECEMBER 16, 2020

Call to Action. In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Nathan’s experience?has Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

Call to Action. In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Nathan’s experience?has Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52