Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Do entertain customers on hold. Do prepare callers while they wait on hold.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Call to Action. In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Nathan Teahon is a Strategic Account Manager for Quality Contact Solutions. ?Nathan

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Call to Action. In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Nathan Teahon is a Strategic Account Manager for Quality Contact Solutions. ?Nathan

Telemarketing 52

Telemarketing Scripts B2B Call Center 52