SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Customer Profile – Provide documentation on the profile of your customer base. Why do they call? Is it a sales call, customer service, or a technical support call?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

Quality Contact Solutions

SEPTEMBER 29, 2021

How BPO Services Can Reduce Labor Costs BPO’s provide a wide range of inbound and outbound solutions. Specific services like appointment setting, lead generation , end-to-end sales, lapsed customer engagement, technical support, and customer service are common. Learn More.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98

Global Response

MARCH 1, 2022

In this example, a small retail business is building out their call center. They’ve recently outsourced their call center to help handle the increasing volume of customer service calls as their business grows. In this situation, the business should track speed of answer and first call resolution.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Quality Contact Solutions

JUNE 12, 2020

Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support. We act as an extension of our clients and pride ourselves on putting the right call center team in place for each of our programs.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

Fonolo

APRIL 16, 2019

If you’ve had your eyes on the Fonolo blog for the past nine years, you know that in that time we have dedicated ourselves to bringing you news and views of all kinds that impact the customer service and contact center spaces. Call center agents of all kinds have a difficult task. The connection?

Call Center 108

Call Center Contact Center Engineering Construction 108

ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52