NobelBiz

OCTOBER 30, 2020

Managers struggling to build a productive workforce often can face unexpected demand increases, staff turnover, and other common call center issues that may harm customer care. Your customer turns into a real human being! Your call center experience gets more interesting when you know your customer well.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

Fonolo

JUNE 30, 2020

TIP: Analyze your call center’s unique needs to determine what your ideal agent looks like. Should they be motivated by sales and numbers? Should they be more inclined to customer care? TIP: Don’t just assume the candidate with the most call-center experience is the best person for the job!

Call Center 136

Call Center Contact Center Construction Scripts 136

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer. These businesses also excel in customer-care and after-sales service. Bring top-performing agents to training.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. How Well Can You Measure the ROI of Your Customer Service Initiative? Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176