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6 Expert-Approved Tips on How to Build Your Agent Dream Team

JustCall

MARCH 9, 2023

Here are a few tips to embrace when creating an objectives framework: Alignment: Think about how the objectives/goals will pair with your coaching and training methodologies Buy-in: Ask your agents about what their goals look like. What Is the Most Appropriate Method for Training Call Center Agents?

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Call Center Workforce Management

NobelBiz

MAY 22, 2022

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. We maybe got a handful across: nearly 50 hires that actually had call center experience.

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