Call center experience Coaching Course Telemarketing 
Quality Contact Solutions
JUNE 15, 2021
Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. Part of communicating is coaching the agents and giving feedback. Feedback: ?Part
Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. Many books have been written on creating calling scripts for telemarketing services. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. Instead, I have multiple questions.
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Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. Many books have been written on creating calling scripts for telemarketing services. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. Instead, I have multiple questions.
Quality Contact Solutions
MAY 4, 2021
Call Quality – Call monitoring and coaching are such a vital aspect of ensuring your customers are getting the correct answers and excellent service. The purpose is to ensure alignment and course-correct as needed. Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs.
NobelBiz
MAY 22, 2022
Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. Responsible for sales training, supervisor to telemarketing, sales & service.
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