article thumbnail

What Makes Outsource Telemarketing Supervisors Successful?

Quality Contact Solutions

Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. I will never forget the first time I received feedback on an outbound call from my supervisor. Part of communicating is coaching the agents and giving feedback. Communication: ? Feedback: ?Part

article thumbnail

Looking for an Inbound Call Center Outsourcing Partner? Keep These Tips in Your Glovebox

Quality Contact Solutions

Call Quality – Call monitoring and coaching are such a vital aspect of ensuring your customers are getting the correct answers and excellent service. The purpose is to ensure alignment and course-correct as needed. Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

3 Ways to Enhance Customer Experience in the Call Center

Etech

Positive or negative, the experience will define what customers think about a business. Recurring training and coaching for call agents is vital to reducing waits and producing a high level of positive interaction with the public. Enhanced Experiences for Agents and Callers.

article thumbnail

5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager.

article thumbnail

3 Ways to Use Slack to Improve Your Phone Support Efforts

Talkdesk

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” The solution here is to use Slack in conjunction with your call center software.

article thumbnail

5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Supervisor, Quality Assurance, Program Management, Account Management, and also as a Call Center Manager.

article thumbnail

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. According to The Global Call Center Report, experienced call center agents receive an average of six training days per year.