aircall

JANUARY 27, 2021

It’s a myth to believe that a virtual call center is only appropriate for challenging times when it’s difficult to set up a row of cubes in an office. A virtual call center is a valuable way to increase the efficiency and productivity of your sales and support activities. What Is a Virtual Call Center?

virtual call center 62

virtual call center Call Center call center software voip 62

JustCall

MARCH 9, 2023

This is why call center sales training programming from your agents within your call center is no longer optional. In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training.

Call Center 52

Call Center call center software Construction Best practices 52

Calltools

APRIL 29, 2020

The call center is a dynamic, fast-paced environment, but it’s one that needs the right tools and resources. With so much call center software out there, choosing the right technology for your organization can be daunting. It allows your agents to dial numbers quickly without having to refer to call lists.

Call Center 52

Call Center CRM Sales Wait times 52

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

NobelBiz

MAY 22, 2022

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. She started as a rep. Is it going to be 100% remote?

call center workforce 52

call center workforce Call Center Management Gamification 52