Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Keynote Speaker and Official Forbes Coach. Peter Ryan , Ryan Strategic Advisory.

Contact Center 147

Contact Center Coaching call center association Call Center 147

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Recorded Calls help you Have a Great Season. CALL CENTER MONITORING USING LIVE CALLS.

Quality management 52

Quality management Call Center Management Coaching 52

Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Blair Pleasant , C ontact Center Industry Analyst & Consultant at BCStrategies. “The move to remote work and a better quality of life for contact center workers is a big trend.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Expivia

MAY 9, 2021

However, call quality monitoring isn’t a one-and-done thing. If you truly want to do QA (quality assurance) right, you need to keep looking for the latest trends and best practices. Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center?

Call Center 98

Call Center Education call center association Analytics 98

Expivia

MAY 13, 2021

However, call quality monitoring isn’t a one-and-done thing. . If you truly want to do QA (quality assurance) right, you need to keep looking for the latest trends and best practices. Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center?

Call Center 52

Call Center Education call center association Analytics 52