Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Recorded Calls help you Have a Great Season. CALL CENTER MONITORING USING LIVE CALLS.

Quality management 52

Quality management Call Center Management Coaching 52

Expivia

MAY 9, 2021

You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.

Call Center 98

Call Center Education call center association Analytics 98

Expivia

MAY 13, 2021

You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.

Call Center 52

Call Center Education call center association Analytics 52