New Tips and Advice for Call Quality Monitoring
Expivia
MAY 9, 2021
You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.
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